Privacy Policy

Who We Are

Frank is an AI-powered customer research tool operated by Prelaunch. Questions? Contact us at support@hifrank.ai.

What We Collect

• Account information (name, email, company)
• Interview data and responses submitted by your customers
• Usage data and analytics
• Payment information (processed securely by third-party providers)

How We Use It

We use your data to operate and improve Frank, deliver AI-moderated interview insights, and provide customer support. We do not sell your data.

Your Customers' Data

When you run interviews through Frank, your customers' responses are processed to generate insights. You are responsible for obtaining appropriate consent from your interview participants.

Data Sharing

We may share data with trusted service providers who help us operate the platform. We do not share data with advertisers or third parties for their own marketing purposes.

Security

Frank is built on Prelaunch's infrastructure, which is SOC 2 and GDPR compliant. All data is AES-256 encrypted in transit and at rest.

Data Retention

We retain your data for as long as your account is active. You may request deletion at any time by contacting support@hifrank.ai.

Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal data. Contact support@hifrank.ai to exercise these rights.

Changes

We may update this policy occasionally. We'll notify you of significant changes by email.

Contact

support@hifrank.ai