Know Exactly Where Every Insight Comes From
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How It Works
Insights are Always Sourced
Forget AI hallucinations and second-guessing insights. Frank offers certainty with every summary, theme, and recommendation directly tied to the customer conversations that produced it.
Insights are Secure by Default
All interviews, transcripts, and insights are encrypted, access-controlled, and stored using industry-standard security practices from day one. Frank is SOC 2 and GDPR compliant.
Insights are Under Your Control
You decide who can see what, how data is used, and how long it’s retained. And if your customers allow you to share their insights, you can quickly create short videos with the best highlights, while fully respecting their privacy.
What You Get
Fully Traceable Insights
Every insight can be traced back to real customer conversations, complete with referenced quotes and original context. You never have to defend an insight you can’t prove.
Enterprise-Grade Data Security
Customer data is encrypted in transit and at rest, protected by strict access controls and modern security infrastructure designed for sensitive research data. And of course, Frank is SOC 2 and GDPR compliant.
Clear Auditability
If leadership, legal, or stakeholders ask where an insight came from, you can show them. Instantly. No scrambling. No reverse-engineering conclusions.
Best Use Cases
Leadership & Board Readouts
Present insights with full confidence, knowing every claim is sourced and defensible.
Sensitive Customer Research
Run interviews on pricing, churn, or dissatisfaction without risking data leaks or misuse.
Cross-Team Alignment
Share insights broadly while maintaining control over raw data and access levels.
Regulated or Risk-Aware Teams
Use AI interviews without introducing compliance, privacy, or reputational risk.
Confusion about Customer Truth
End debates by pointing directly to what customers actually said, without any interpretations.
Enterprise-grade Security & Compliance
SOC 2
Award Winning Methodology
GDPR
Frank does not invent conclusions. Every insight is grounded in real customer conversations and backed by direct quotes you can inspect at any time.
Yes. Every summary and theme links back to the original interview content, so nothing is hidden or abstracted away.
All data is AES-256 encrypted at rest and TLS 1.2+ in transit, securely stored, and protected by strict access controls using industry-standard security practices, including compliance with SOC 2 and GDPR.
You control access permissions, ensuring only the right people see sensitive data.
Yes. Transparency and security are built in by default, making Frank suitable for critical decisions and sensitive topics.
No. Transparency and security are built-in from the ground up. You get instant insights — just with full traceability and proof attached.