AI Video Interviewer

See What Your Customers Really Think

Get closer to your customers than ever before. With AI Video Interviews, you can read their expressions, hear their tone, and understand their reactions in real time.
No scheduling. No wasted hours. Just real human emotion, captured automatically by AI.
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Trusted by 1,000+ Brands
100x

more interviews per month

Run and analyze hundreds of deep interviews automatically.  No scheduling, no transcripts, no hassle.
50x

more affordable

Traditional interviews cost $500–$1,000 each. Get the same insights for a fraction of the price.
30+

languages available

Talk to customers worldwide. Frank speaks 30+ languages and delivers instant translations (coming soon).
Need More Than Words?

Watch How Customers Actually Feel

Surveys and transcripts tell you what people say, but not what they mean, or why they feel that way.
With AI Video Interviews, you can see their facial expressions, micro-reactions, and body language. All decoded by AI to reveal true emotion, hesitation, and delight.

Hours on Moderation & Transcription?

Let AI Do It All

Traditional video interviews are powerful, but painful to manage. Scheduling, recording, transcribing, summarizing… It's a full-time job!
Prelaunch’s AI Video Interviewer automates everything: it runs the interview, asks adaptive follow-up questions, and delivers distilled insights in minutes.

Try the AI Interviewer Yourself

Be the first to interview your customers with AI Video Interviews and start hearing what your customers really think, today. Start running 1,000+ face-to-face AI interviews, without joining a single Zoom link!
See Real Reactions. Get Real Insights. Start with AI Video Interviews Today.
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how it works
Setup
Share
Analyze

Set Up Your Goals

Tell the AI what you want to learn. Early product discovery, usability feedback, post-launch reactions, churn analysis, or anything else you’re interested in knowing more about. Our Research Agent creates a tailored interview guide for you, that you can edit and review.
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Share the Video Interview Link & Let the AI Lead the Conversation

Place your interview link anywhere. This could be on your site, send it via post-purchase email, in your product, or anywhere else you reach your customers. Participants can join the interview whenever they want, and chat with the AI Video Interviewer at their own pace directly from their browser or phone.
The AI interviewer engages your participants naturally, adapting questions in real time based on their responses. It captures both what they say and how they say it, from tone to emotion to body language.
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Analyze & Act on Insights

Instantly access insights powered by emotion and sentiment analysis.
View key insight highlights, summaries, and side-by-side comparisons of different interview segments, all ready to share with your team.
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Enterprise-grade Security & Compliance

SOC 2

Independently audited for top-tier security and privacy.

Award Winning Methodology

Prelaunch.com is the Silver Winner of the global ESOMAR Award for Breakthrough Research Methodology

GDPR

Privacy built to meet EU regulations.
faq

Have questions? We have answers

Want to know more? You can email us anytime at support@hifrank.ai
Do people feel comfortable talking to AI on video?

Yes. People find it surprisingly natural and more personal. The AI’s adaptive follow-ups help users feel understood and open up easily.

What extra insights can video interviews provide?

Video interviews add another layer of visual emotion. You can see smiles, confusion, or hesitation, and the AI translates those cues into emotional and behavioral insights.

Do I need special software or downloads?

No. Participants can join directly from their browser or phone. No logins or installations needed!

Are video interviews private and secure?

Absolutely. Prelaunch is SOC 2 certified and GDPR compliant. All videos are encrypted, anonymized, and stored securely.

Can I share highlights with my team?

Yes. Every interview is summarized into short, shareable video clips so your team can see and hear your customers directly, no decks required.

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