Review 100s of In-Depth Interviews at a Glance
Frank automatically summarizes, structures, and highlights key moments in every interview, so you spend zero time synthesizing and full time deciding.
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How It Works
Interviews Run Automatically
Frank runs 100s of natural, in-depth conversations with your customers — at scale, at any time of day, and in any language.
Key Moments are Extracted in Real Time
Frank transcribes, identifies and highlights motivations, objections, needs, emotions, and decision drivers as the interview unfolds.
Structured Summaries Appear Instantly
The moment an interview is done, you receive clean, readable summaries with themes, patterns, and supporting quotes — no manual analysis required.
What You Get
Individual Summaries
Clean, structured summaries for every conversation, capturing key motivations, objections, needs, and emotional drivers. All without you ever touching a transcript.
Chat with Your Insights
You can chat with this Customer Brain at any moment to uncover new insights, sense-check assumptions, or pressure-test decisions at any stage.
Referenced Customer Quotes
Every insight is backed by real customer quotes, linked directly to their source. No hallucinations. No black boxes. No “trust me” conclusions.
Best Use Cases
Idea Resonance Checks
Sanity-check concepts before you commit time, budget, or reputation.
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Sprint Kickoff Validation
Start a sprint knowing what actually matters to customers instead of guessing.
High-Stakes Decision Pressure Tests
Gauge reactions and stress-test assumptions before pricing changes, launches, or pivots.
Roadmap & Pricing Alignment
Get fast clarity ahead of roadmap planning or pricing discussions.
Living Insight Database
Build a long-term, searchable source of actionable customer truth.
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Rapid Feature Pilots
Quickly explore new feature ideas in real conversations, all grounded in real customer context.
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Enterprise-grade Security & Compliance
SOC 2
Award Winning Methodology
GDPR
Frank generates summaries automatically using structured qualitative analysis — identifying themes, motivations, and decision drivers across each interview.
Yes. Frank verifies summaries at every step to ensure they’re free from hallucinations, and match exactly what your customers said. And if you want to double-check, every summary is backed by direct customer quotes and linked to the original interview, so insights are always verifiable.
Yes. Patterns and summaries continuously evolve as new conversations come in, giving you stronger signals over time. Each user or customer’s summary also evolves over time, as they interact more with your brand.
You can focus interviews around specific topics or hypotheses, and summaries will reflect those priorities.
This isn’t a recap. It’s structured qualitative synthesis across interviews — built for decision-making, not note-taking.
Always. Summaries never replace raw data — Frank just helps make your insights actionable.