Terms of Service

Acceptance

By using Frank, you agree to these terms. If you don't agree, don't use the service.

What Frank Is

Frank is an AI-powered customer interview and research tool operated by Prelaunch. It is designed to help businesses collect and analyze customer insights.

Your Account

You are responsible for maintaining the security of your account and all activity that occurs under it. You must provide accurate information when registering.

Acceptable Use

You agree not to:

• Use Frank for any unlawful purpose
• Misrepresent your identity or organization
• Attempt to reverse-engineer or disrupt the platform
• Use Frank to collect data from minors without appropriate consent

Your Customers

You are responsible for obtaining proper consent from any customers or participants you invite to be interviewed through Frank. You must comply with applicable privacy laws in your jurisdiction.

Data & Ownership

You retain ownership of your data and interview content. By using Frank, you grant Prelaunch a limited license to process that data to deliver the service.

Payment

Paid plans are billed in advance. Refunds are handled on a case-by-case basis. Contact support@hifrank.ai for billing questions.

Availability

We aim for high uptime but do not guarantee uninterrupted access. We may update or modify the platform at any time.

Termination

We reserve the right to suspend or terminate accounts that violate these terms. You may cancel your account at any time by contacting support@hifrank.ai.

Limitation of Liability

Frank is provided "as is." To the fullest extent permitted by law, Prelaunch is not liable for indirect, incidental, or consequential damages arising from your use of the service.

Changes

We may update these terms from time to time. Continued use of Frank after changes constitutes acceptance of the new terms.

Contact

support@hifrank.ai